Have you ever had a complaint or question from a customer and realized you would have to spend the rest of the afternoon digging through piles of paper files to find their bill and respond to their inquiry? Or have you ever accidentally not billed-or even worse, double-billed-a customer for a service because you didn’t have an effective system to keep track of billing and receipts? Or what about losing the resume of a great prospective job applicant because you have no system in place to keep track of incoming applications? As some point, most small business owners have had to deal with one of these problems or something similar to it.
The problem is, that not only are these things annoying, they’re also a waste of your time and money. We know that as a business owner, you work harder than just about anybody else around and you don’t have time or money to waste-especially when it comes to running your company. The good news is that all of these problems can be easily avoided with simple, automated systems. Everything from sales, human resources and IT to supply chain logistics, management and billing can be simplified with business automation.
Business automation is the future of consumer-business and business-business interactions. It streamlines all your company efforts into one, seamless process and designated channel of communication. It creates accountability in the office because every action has a responsible owner. Every action is tied to the individual who started that process, so if you or a customer has questions about any service or order, you can trace it back to the source. Business automation also keeps you from making human errors that can cost your business money. Things like unpaid bills that might go unnoticed in a busy office will never be forgotten by an automated system. By removing the potential for human error, you protect against things like wasted time, wasted money, forgotten accounts and missed steps.
All the little details of running a business can really slow down your process and overwhelm you. We believe in efficiency and we have the means to achieve it. Implementing business automation reduces the cost of doing business by taking out the labor intensive activities like filing, sorting through stacks of paperwork, copying and faxing and other similar activities. This allows you and your employees to focus on what’s really important-your business! No matter your industry, from the restaurant business to auto body repair to technology development, parts of it can be made easier and more efficient if everyone spends less time looking for paperwork or using the fax machine and gets to spend that time on doing their job to the best of their abilities.
There really isn’t any part of an office process that can’t be automated and made more efficient. Everything from accounts payable to most human resources hiring practices. Looking to hire? We can help you easily streamline your onboarding process for both applicants and your human resources staff with business automation software. Implementing this makes it easier for everyone. Even the best HR employee may lose track of an application or two if you are inundated. And if you have multiple postings at once, it gets even more difficult to track. You don’t want to lose out on a great candidate because you didn’t have a system in place to track them!
We have experience designing and creating software that makes the entire process smooth and streamlined. Our Easy iCommerce software is one great example of this. Easy iCommerce is an all-in-one product that allows you to integrate your content management system and online shopping cart into one so you can better keep up with the customer. This complete online commerce shopping cart that allows you to simultaneously keep track of inventory, sales records and customer and employee emails all in one place for increased efficiency and for your convenience. And if our existing software doesn’t do everything your business requires of it, we can customize software for your unique needs.
Our business automation software allows you as the business owner to focus your time and efforts less on the busy-work and more on the fun stuff. You started your business because you’re passionate about your industry and you know you can do it better than anyone else is doing it. However, when you spend two-thirds of your day bogged down in paperwork, logistics and human resources issues, it’s easy to forget why you actually started your business in the first place. We want to help change that with our business automation software. And rest assured, if none of our existing software works for your business, then we will do what we do best and create custom automation tools specifically for your business.
Business automation starts when a customer makes a request and ends when the customer receives their completed request and pays for the good or service. Every step of the way through is cataloged and organized so that every step of the process is documented and can be referred back to later if necessary. This way, if a customer has a question or a compliant or you or an employee are trying to remember what stage of completion a certain task is at, all you have to do is check the system. No more relying on a he-said, she-said or someone’s distant memory. And goodbye to all those business nightmare scenarios we outlined earlier.
In short, business automation replaces manual triggers with software. So, instead of you walking over to your coworker’s desk and telling them, “hey, I completed this task, please take over the next step and then send it back to me when you’re done,” the system automatically creates and alert and moves the task from your to-do list to your coworker’s to-do list. You can have set this up in whatever way seems most logical and convenient for you and your employees to use. You can have the system send an email alert or another type of alert when you receive a new task. You can ensure that each task comes with a timestamp and a chain of custody so you can always trace it back and see who sent what task to who when and who completed what step when.
For every project you work on for a customer, no matter how large or small, you can create a task. That way there is always a record that you can reference to see how long it has been since you started a project and what stage of completion it is in. That way, if you or a customer ever has a question about something, all you have to do is check the task so see when and where a problem occurred. No more searching through your email trash folder or wondering where you put that Post-it you had taken notes on at the last client meeting. This creates an end to end process and eliminates the potential for human error and which increases efficiency.
We can work with you to determine the exact needs of your business and provide recommendations to future-proof your software. With our programs behind your business, you can expect things to run smoothly every time. If you are in the market for custom software or a custom website, the software development team at Skynet Solutions would love to hear from you.